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Frequently Asked Questions

Help Center

Welcome to our Help Section, where we’re ready to answer your questions and get you the support you need. Whether you’re trying to find a charger, having trouble with a booking, or looking to list your own station, we’ve got you covered.

We’ve pulled together all the key info, from FAQs to step-by-step guides, to help you navigate things smoothly. If you can’t find what you’re looking for or just need a little extra help, don’t worry—our support team is always here and happy to lend a hand. You’re never alone on this journey!

Take a look through our guides or reach out to us directly. Whatever you need, we’ll make sure you get the answers you’re looking for.

Frequently Asked Questions – Drivers

Got questions? We’ve got answers! From finding charging stations to understanding pricing, our FAQ covers everything you need to know about using the platform. Whether you’re a new EV driver or a seasoned pro, we’ve compiled all the essential info to make your charging experience as smooth and worry-free as possible. Learn how to book, charge, and enjoy the journey with ease.

Simply open the app and use the search function to locate nearby charging stations. You can filter by location, availability, and price to find the perfect spot.

Once you find a charging station, tap “Book Now.” You can reserve a time that fits your schedule and get directions to the location.

Yes! The app provides real-time availability, so you can see which stations are currently free or booked.

Payments are made directly through the app. After your charge is complete, the cost will be automatically charged to your preferred payment method.

You’ll find a variety of chargers, from standard home chargers to faster Level 2 chargers. Each listing includes details about the charger type.

Yes, you can reserve a charging station in advance to ensure it’s available when you need it.

Yes, you can reserve a charging station in advance to ensure it’s available when you need it.

Yes, you can cancel a booking. Check the cancellation policy for each station, as some may have specific guidelines.

No, there are no fees to use the app. You only pay for the charging services you book.

Pricing varies by location and host, but all costs are transparently listed before you book.

You’ll find a variety of chargers, from standard home chargers to faster Level 2 chargers. Each listing includes details about the charger type.

Yes, your charging session is covered by general liability insurance, protecting you from any potential damage or issues during your charge.

Frequently Asked Questions – Host

Have questions about hosting a charging station? The Host FAQ provides answers to everything from setting up your charger to managing bookings and payments. Whether you’re just getting started or looking to optimize your listing, these FAQs will help you navigate the hosting process with confidence. Maximize your earnings and make a positive impact with hassle-free hosting.

You can list your station in a few easy steps. Download the app, create an account, and follow the prompts to add your charging station details, set your availability, and price.

Any type of electric vehicle charger can be listed, whether a level 2 home charger or a faster one.

Yes! The app provides real-time availability, so you can see which stations are currently free or booked.

Payments are processed automatically. Once a charging session is completed, funds will be deposited into your account on a monthly basis.

Absolutely! You can update your availability anytime, allowing you to control when your station is listed for use.

In the unlikely event of damage, your property is covered under general liability insurance, protecting you from any financial loss.

You’ll receive a notification through the app as soon as a booking is made, giving you plenty of time to prepare.

Yes, you can choose to manually accept bookings or set your listing to automatically approve requests for faster bookings.

You can list multiple chargers on your account, and each one will have its own availability and pricing options.

You can set your own cancellation policy. If a driver cancels within the time allowed, they won’t be charged. Late cancellations may result in a fee.

Generally, no. However, it’s a good idea to check local regulations to ensure you meet any specific requirements.

Earnings vary depending on location, charger type, and usage. You can use our earnings calculator to estimate your potential income.

We’re Here for You

We’re here to help with whatever you need. Drop us a message below, and we’ll get back to you as soon as we can. If you need a quicker answer, feel free to hit us up via live chat or email—we’re all about making things easy for you. Whatever it is, we’ve got your back!

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Send a message

Shoot us an email, and we’ll get back to you with the answers you need.

c@plugcy.com

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